Telecommunications Business Solutions

Advantage Catering Equipment

Summary/Situation:

Advantage Catering have a Sales office in Dover and a Service Manager in London. They had a telephone system which was inadequate for their needs as when the Service Manager was out he would divert the calls to Dover. However if Dover Sales Office was busy calls would be answered by a virtual receptionist causing further call costs and diversion services.

Solution:

We installed a Panasonic NCP telephone system with their existing ISDN lines and an IP extension for the London office. This means the London office has an extension off the system at Dover, allowing them to answer Dover calls. The London telephone number was integrated to a SIP Trunk service, these virtual lines were programmed onto the Panasonic NCP telephone system, giving additional capacity and numbers. This also gave the ability for both offices to answer each others calls therefore sharing the workload and reducing costs.

Auto Attendant and Voice Mail was set up. Field engineers were supplied with Iphone extension apps to enable them to make and receive calls free of charge through the office system when out on the field. The future plan will be to use Go Connect dialing from there PC screen through their Sales Force CRM package.

Customers Own Comments:

After a disastrous 3 month long attempt to upgrade our existing phone system by the largest telecoms company in the UK we tried one of the smaller ones! Martin carefully listened to and made sure he understood our requirements
before offering a solution. A week later the system was being installed. We did have some teething problems during the install, partially caused by our own IT setup and also the complexity of our requirements but Martin and his team persisted and get everything to function during a couple of visits. During the swap over I have to say that our down time was kept to an absolute
minimum.

We have now had the Panasonic system for 8 months and find it certainly fit for purpose and Kelk Comms have provided a very prompt support service on the rare occasions we have needed it.

Could your business benefit from a similar telecommunications solution?

  • Visit our jargon buster and frequently asked questions page. Click here

  • Freephone Kelk Communication on 0800 0745 097 or landline 01304 832 332 or mobile 07976 272457

Share us if Kelk Comms is your 1st choice for home and business telephone systems?..

Panasonic Telephone System

  • Panasonic is the Number 1 Global Provider of PBX systems (under 100 extensions)
  • Panasonic is the Global Leader in DECT wireless.
  • We offer state-of-the-art telephony systems, full suites of digital and analog phones, IP Conference Speaker Phones, in-building DECT wireless handsets, and IP network cameras.
  • Our systems support a range of partner-provided applications for the hospitality and retail markets, as well as SIP trunking services for considerable cost savings.
  • Panasonic also provides networking capabilities for seamless integration of remote employees and locations by providing easy access to your central hub, and by allowing incoming calls to your desk phone to automatically ring on your mobile phone.
  •  
Panasonic specialist

Why Kelk Comms?

Kelk Comms are telephone broadband installers in Kent offering telecommunications to all types of business including: Hotels, Offices, Nursing Homes, Residential and Care Homes, Workshops, Factories and Shops in Kent. Kelk Comms regularly service businesses in Dover, Canterbury, Maidstone, Faversham, Whiststable, Herne Bay and Medway towns.

Our telephone systems engineers will discuss your exact requirements with you and ensure the system best suited to your needs is quoted for.

Martin and Wendy Kelk
with the Head of Dept for Trading Standards

Copyright ©2017. All Rights Reserved. Kelk Communications.
Kelk Comms Ltd, Registered Office: Kent Enterprise House, The Links, Herne Bay, Kent, CT6 7GQ.
Company No: 10476276 | VAT Registration No. 267 8811 59 | Maintained by Kent Web Developer.